Department VIP – Meet Becky Morgan
Meet Becky Morgan, Ovation Donor Services Manager
Egg donor IVF cycles are complex and can be emotional for intended parents, so it takes an organized and compassionate person to keep the process running smoothly. Thankfully, Ovation Donor Services has Becky Morgan handling the operational aspects of donor egg IVF cycles and the Ovation donor egg program.
How Did You Get Into Your Line of Work?
I’m originally from England, and I earned my Bachelor of Arts in marketing from Glasgow Caledonian University in Scotland.
I worked for Southern Cross Healthcare as a communications administrator and as a public relations and marketing executive for Premier Housewares until I left Glasgow to move to Annapolis, Maryland, for my husband’s work in the whiskey industry.
Once I was able to work in the United States and our children were older, I started looking for a job to keep me busy. I saw an opening for the East Coast administrative coordinator for the Center for Surrogate Parenting, which is now a part of Ovation. I was lucky enough to get that position and quickly fell in love with helping gestational carriers and intended parents work together to build a family. I worked in that role from 2017 until I came to Ovation Donor Services in 2019.
What’s an Average Day Like for You?
My job is a fun challenge because it requires me to be organized while providing compassionate customer service. I start my day by checking in on inquiries from intended parents and providing them with information about donor eggs and our donor program. I also follow up on existing cases, check in with the team and check the status of our donors in screening and cycling.
At ODS, our coordinators act as a single point of contact for intended parents through every step of their journey, from accessing the donor database to finalizing their donor egg purchase. I find this really provides such peace of mind for them and is very rewarding for me and my team.
In addition to the customer service side, I also handle many of the operational aspects of the Ovation donor egg program, which include overseeing donor screening and cycles, supporting sales efforts, maintaining clinic relationships, and managing our internal systems, reports, and databases. I’m always aiming to ensure our team has the necessary tools and skills to provide a welcoming and stress-free experience for donor recipients and egg donors.
What’s Your Favorite Part of Working for Ovation?
I love the days when we get a pregnancy announcement or positive outcomes because that’s what it’s all about, but just hearing from intended parents that we have helped make an overwhelming process very easy and straightforward is so rewarding.
I also really love the people who I get to work with. Being a part of ODS is wonderful because we get to interact with all the other business units, including Ovation labs, Fertility Storage Solutions and CSP, and everyone is absolutely amazing. The people make Ovation a great place to work.
Why Is Ovation’s Work So Important?
Having a family is what so many people dream of. However, infertility makes it harder for millions of people to have a baby. I’m proud to be a part of Ovation because we’re an organization that’s working to help intended parents overcome infertility and become parents.
Ovation takes a collaborative approach to reproductive medicine so that we can offer the best to patients. We also provide a variety of fertility services, including donor eggs, surrogacy, storage and lab services. Each unit specializes in what they do so that they can focus on giving first-class care to the patients who rely on them. It’s a good feeling to be a part of all this.
What Do You Like To Do Outside of Work?
When I’m not working, my favorite thing is spending time with family and friends. Most of our family is still in the UK, so recently, like the rest of the world, we’ve relied a lot on FaceTime and Skype get-togethers. I love to travel. My husband travels a lot for work, and I’m looking forward to tagging along on more of his trips now that our daughter has graduated high school and we’re no longer tied to school schedules. I also love to cook, try new restaurants, watch British TV and go hiking.